Refund Policy

Thank you for shopping with Smith's! We want to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer refunds under certain conditions.

Refund Eligibility:

  • Refunds are available for items returned within 30 days of the original purchase date.
  • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Please include a copy of your receipt or proof of purchase with your return.

Non-Refundable Items:

  • Certain items are not eligible for refunds, including:
    • Gift cards
    • Downloadable software products
    • Perishable goods
    • Personalized items

Refund Process:

  1. Contact our customer service team at [email address] or [phone number] to request a refund.
  2. Our team will provide you with a return authorization number and instructions for returning your item.
  3. Pack your item securely and ship it back to us using a trackable shipping method. Please include your return authorization number on the package.
  4. Once we receive your return, we will inspect the item and process your refund accordingly.
  5. Refunds will be issued to the original method of payment within 3-5 business days of receiving your return.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item is defective or damaged.
  • We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Contact Us:

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at [email address] or [phone number].